cv997's Privacy Policy

1 Introduction and Applicability

cv997 ("we", "us", or "platform") operates an online entertainment and betting service for users in Bangladesh. This privacy policy (Privacy Policy) applies to all individuals who access the website cv997.cam or use the service.

This policy will inform you of: (a) what types of personal information we collect; (b) how and why that information is used; (c) under what circumstances we may share information with third parties; and (d) what rights you have over your own information.

Please read this policy carefully before using cv997's services. Contact our support team for any questions you may have.

2 What Information We Collect

cv997 collects only the information necessary to operate the service, ensure security, and provide you with the best experience. The types of information we collect are described below:

2.1 Identity Information

• Full name (first and last name)
• Date of birth (for age verification)
• National ID number or passport number (where applicable)
• Gender identity (optional)

2.2 Contact Information

• Email address
• Mobile number
• Residential address (if verification is required)

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Deposit and withdrawal history
• Balance and transaction records

2.4 Activity Information

• Login time and logout time
• Game play history and betting records
• Preferred game categories and usage patterns
• Promotion and bonus usage history

2.5 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system
• Cookies and session data (see Section 8 for details)

3 How We Collect Information

cv997 collects information in the following ways:

3.1 Information Provided Directly

You provide information to us directly when you register an account, submit identity verification documents, contact customer support, or make a deposit or withdrawal request.

3.2 Automatically Collected Information

When you visit the cv997 website, certain information is collected automatically through technical means (cookies, log files, web beacons). This information is primarily used to improve the site's security and performance.

3.3 Information Received from Third Parties

Some information may reach us through payment processors (such as bKash, Nagad) or identity verification service providers, but only to the extent necessary for validating transactions.

4 Purpose of Using Information

cv997 uses the collected information for the following legitimate purposes:

• Account Management: Registration, login, identity verification, and account maintenance.
• Transaction Processing: Processing deposit and withdrawal requests.
• Security and Fraud Prevention: Identifying suspicious activity and ensuring platform security.
• Regulatory Compliance: Meeting applicable legal obligations.
• Customer Service: Resolving your questions and complaints.
• Service Improvement: Analysing and improving the user experience.
• Promotional Communication: Informing you about bonuses, offers, and updates — you can opt out of these communications at any time.
• Responsible Gaming: Identifying unusual playing patterns and providing support.

5 Sharing and Disclosure of Information

cv997 may share information with third parties only in strictly limited circumstances and only for the reasons listed below:

5.1 Payment Providers

Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. They follow their own privacy policies.

5.2 Identity Verification Services

Necessary information may be provided to approved verification organisations to confirm a user's age and identity.

5.3 Legal Requirements

cv997 may be legally required to disclose information under a valid court order, government directive, or applicable law.

5.4 Technology Partners

Trusted technology service providers who help operate the platform may have access to limited technical information — only under contractual confidentiality terms.

6 Data Retention and Deletion

cv997 retains your information only for as long as it is necessary or legally required. General guidelines on retention periods are provided below:

• Account Information: Retained while the account is active and for the applicable legal period after it is closed.
• Transaction Records: Financial transaction data is retained in accordance with applicable regulations.
• Technical Logs: Retained for a limited period for security analysis.
• Support Communications: Retained for a limited period after the issue is resolved.

After you request account closure, cv997 will delete or safely anonymise your personal information within a reasonable time, except where retention is legally required.

7 Security Measures

cv997 has adopted industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Secure Data Storage: Personal information is stored in encrypted databases.
• Access Controls: Strict access policies — only authorised staff can access specific information.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Firewall and Intrusion Detection: Automated systems identify suspicious activity in real time.

Please note that no method on the internet is 100% secure. In the event of a data breach, cv997 will notify affected users in a timely manner in accordance with applicable law.

8 Cookies and Tracking

The cv997 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

8.1 Types of Cookies

• Essential Cookies: Required for the site's core functions (login sessions, security).
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Used to understand site usage patterns and improve the experience.

8.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some site functions to not work properly.

9 Protection of Payment Information

cv997 takes special care in protecting financial information. Your bKash, Nagad, Rocket, or Upay account number and transaction details are stored and processed with the highest level of security.

• All information is transmitted through encrypted channels during payment processing.
• cv997 never stores your full mobile banking PIN or password.
• An automated fraud detection system remains active to ensure transaction security.
• The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800.
• Successful withdrawals are generally completed within 1 hour.

10 Your Rights

As a cv997 user, you have the following rights over your own personal information:

10.1 Right to Access

You can find out what information cv997 holds about you. Contact the support team to obtain this information.

10.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. This can be done through account settings or via support.

10.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted, although exceptions apply where retention is legally required.

10.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

10.5 Right to Opt Out of Promotional Communications

You can opt out of marketing communications at any time — by changing your account settings or by sending an email to support.

11 Children's Privacy

cv997's services are intended for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If a minor attempts to create an account, our age verification process will prevent it and any information collected will be deleted immediately.

If you believe that someone under the age of 21 has registered on cv997, please contact us.

12 Policy Changes

cv997 may update this privacy policy from time to time — due to changes in services, legal requirements, or security improvements. If significant changes are made to the policy, we will:

• Update the "Last Updated" date at the top of the page;
• Send a notification to the registered email address (where applicable);
• Display a clear notice on the site.

Continuing to use the service after the updated policy is published will be considered your acceptance of the revised policy. You are therefore advised to review this page regularly.

13 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us:

We aim to respond to privacy-related requests within 30 business days. In complex cases, this timeframe may be extended — in which case we will notify you.