🛡️ Safe and Responsible Gaming

cv997 Responsible Gaming — Your safety is our priority

cv997 believes online gaming is a form of entertainment — not addiction. We provide all the tools and support you need to play safely, mindfully, and in a controlled way.

Our Commitment

At cv997 we take responsible gaming very seriously. Our goal is to create an environment where every player can enjoy gaming with pleasure while staying aware of their own limits.

Gaming is a recreational activity that carries real-money risk. We want every one of our members to fully understand this and make informed decisions. If at any point gaming starts to have a negative impact on your life, our 24/7 support team is always by your side.

Responsible gaming means setting your own budget, sticking to time limits, and not treating entertainment as a source of income. cv997 is ready to support you in each of these areas.

Responsible Gaming Protection Tools

Set a Deposit Limit

You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately. Increasing the limit is subject to a set waiting period that prevents impulsive large decisions. This tool is one of the most effective ways to practice responsible gaming.

Time-Out

If you feel you need a temporary break, use the time-out feature for anywhere between 24 hours and 30 days. During this period logging in or placing bets on your account will be completely disabled. Once the break ends your account will be reactivated automatically.

Self-Exclusion

If gaming has become a serious problem, you can keep your account fully closed for between 6 months and 5 years through self-exclusion. This decision takes courage in the moment — we respect it and fully support it. It is not possible to reactivate your account before the self-exclusion period ends.

Set a Loss Limit

Set a maximum amount you can lose within a given period. Once this limit is reached your ability to place bets will be automatically suspended. This is a smart way to protect yourself from excessive losses.

Session Time Limit

Set a maximum duration for each gaming session. When the time is up the system will automatically log you out. Gaming for long periods reduces your ability to make sound decisions — this tool helps you stay fresh-minded.

24/7 Support Service

If you feel concerned about gaming at any time, our Bangla-speaking support team is available directly via live chat. Our trained team will handle your issue confidentially and help you take the steps you need.

Warning Signs of Problematic Gaming

Seek help if you notice these signs

Repeatedly betting to win back lost money (chasing losses)
Being unable to stop thinking about gaming
Hiding your gaming from family or friends
Betting with borrowed money or by dipping into savings
Trying to stop gaming but failing to do so
Feeling restless or depressed when not gaming
Giving gaming more importance than work, family, or studies
Turning to gaming to relieve stress

Good Habits for Responsible Gaming

Set a budget and time limit before you start gaming
Play for entertainment — not as a source of income
When you lose, stop as planned rather than chasing losses
Spend time with family and friends outside of gaming
Avoid gaming when drinking alcohol or feeling tired
Take regular breaks and spend time on other hobbies
Review your gaming account statement regularly
If in doubt, talk to our support team

How to Use the Protection Tools

Log In to Your Account

Log in to your cv997 account and go to "Account Settings" or the "Responsible Gaming" menu. You will find all protection tools in this one place.

Choose Your Preferred Tool

Deposit limit, loss limit, session time limit, time-out, or self-exclusion — you can activate any one or several tools at the same time.

Set Your Values and Confirm

Enter your preferred limit or time period and confirm. Deposit limits and loss limits take effect immediately. Self-exclusion requires additional verification.

Contact Live Chat if You Need Help

If you have difficulty setting up the tools yourself, or need immediate assistance, contact our 24/7 live chat support. Our team will help you complete the entire process in Bangla.

Review Regularly

Review your gaming activity every week. Check your account history to see whether you are staying within the limits you set. Lower your limits further if needed.

Important Information

All protection tools are free to use
Reducing a limit is instant; increasing one takes effect after a set waiting period
Self-exclusion cannot be cancelled before the period ends
Your information is never shared with any third party
Only those aged 21 and above may open an account

Safe Transactions and Financial Protection

An important part of responsible gaming at cv997 is secure financial transactions. We use only Bangladesh's familiar and trusted payment methods — bKash, Nagad, Rocket, and Upay.

The minimum deposit amount is set at ৳300 so every player can start small and understand their own limits. The minimum withdrawal amount is ৳800 and is typically completed within 1 hour.

Our advice: keep a separate budget for gaming that is a small portion of your monthly income. Never use money set aside for daily expenses, savings, or family responsibilities for betting.

Item	Details
Minimum Deposit	৳300
Minimum Withdrawal	৳800
Withdrawal Time	Within 1 hour
Payment Method	bKash, Nagad, Rocket, Upay
Security	SSL Encryption

Reach Out for Help

Asking for help when gaming becomes a problem is not weakness — it takes courage. You can get support through cv997's support team and the options below.

Live Chat Support

Contact our 24/7 Bangla-speaking live chat support at any time. Speak directly about gaming problems, account limits, or self-exclusion.

Email Support

For any questions or requests related to responsible gaming, contact us at: [email protected]

Professional Support

Gaming addiction is a mental health matter. If needed, consult a mental health professional in Bangladesh. We fully support taking this step.

Responsible Gaming FAQ

You can decrease your deposit limit by any amount and it will take effect immediately. However, increasing the limit is subject to a waiting period — this is to prevent placing large bets on impulse. Contact us via live chat for more details.

Yes. Your account balance remains safe during self-exclusion. When you activate self-exclusion, our support team will help process your existing balance. Contact us via live chat for more details.

Absolutely. We recommend keeping all three active at once — deposit limit, loss limit, and session time limit. Using all three together provides the most effective protection. The tools work as complements to each other.

No. cv997 strictly enforces a 21+ age policy. No one under the age of 21 may create or use an account on our platform. Providing false information during age verification may result in account termination.

During a time-out you will not be able to participate in any bonuses or promotions. However, we believe your wellbeing and peace of mind are more important than any bonus. Take a break when you need one — your health matters most to us.

If a member of your family is struggling with a gaming problem, please contact us. We can help apply protective measures to an account at the request of a third party. Have an open conversation with the person involved and seek professional mental health support if needed.